Terms of Service

1. Agreement to Terms

By accessing or using the FrameMay website (framemay.com) and/or placing orders for products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these terms, you must not use our website or services.

These Terms apply to all visitors, customers, and others who access or use our services, including B2B wholesale buyers, OEM/ODM clients, and individual consumers.

2. About Our Services

FrameMay operates as a small home appliance manufacturer and OEM/ODM partner specializing in kitchen and living appliances. Our services include:

• Sale of small home appliance products including but not limited to:
  • Ice cream makers (for restaurants, cafés, and home use)
  • Electronic ovens (for baking, roasting, and commercial food service)
  • Airfryer ovens (for low-oil, healthy cooking)
  • Custom appliance solutions (OEM/ODM development)
• OEM (Original Equipment Manufacturer) customization services
• ODM (Original Design Manufacturer) development services
• B2B wholesale distribution
• Global shipping and logistics

3. Account Registration

To place orders on our website, you are required to create a customer account. By registering, you agree to:

1. Provide accurate, current, and complete information during registration
2. Maintain and update your account information to keep it accurate
3. Keep your account credentials confidential and secure
4. Accept responsibility for all activities under your account
5. Notify us immediately if you suspect unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Orders and Pricing

4.1 Order Placement

All orders placed through our website are considered "intentional orders" (inquiries/orders of intent) unless otherwise confirmed by our sales team. The order process involves:

1. Customer browses products and adds items to cart
2. Customer submits order with required details (quantity, customization needs if any)
3. Our team reviews and confirms availability, pricing, and lead time
4. Final confirmation sent to customer before production/shipping begins

4.2 Pricing

• All prices are displayed in USD (US Dollars) unless otherwise specified
• Prices are subject to change without prior notice
• The price at the time of order confirmation shall be the binding price
• Wholesale pricing applies for bulk orders — contact us at sales01@framemay.com for volume discounts
• Taxes, duties, and customs fees are the responsibility of the buyer/importer

4.3 Minimum Order Quantity (MOQ)

Certain products may have minimum order quantity requirements. MOQ varies by product category and will be clearly stated on the product detail page or communicated during the quotation process.

5. Payment Terms

5.1 Accepted Payment Methods

• LianLian Pay (secure online payment gateway)
• Bank wire transfer (for B2B wholesale orders — details provided upon request)
• Other methods as agreed between parties for large-volume orders

5.2 Payment Schedule

• Retail/Small Orders: Full payment before shipment
• Wholesale/B2B Orders:
  • Standard: 30% deposit, 70% before shipment
  • Custom/OEM orders: 50% deposit, 50% before shipment

6. OEM / ODM Customization Services

For custom product orders, additional terms apply:

1. A detailed specification document must be agreed upon by both parties
2. Sample approval is required before mass production
3. Mold/tooling costs (if applicable) are quoted separately and may be non-refundable
4. Customization lead times will be estimated and confirmed per project
5. Intellectual property rights for custom designs remain with the client unless otherwise agreed

7. Shipping and Delivery

7.1 Shipping Methods

• Express/Courier: DHL, FedEx, UPS, EMS (typical delivery: 5–10 business days)
• Air Freight: For larger orders (typical delivery: 7–15 business days)
• Sea Freight: For bulk/container orders (typical delivery: 25–45 business days)

7.2 Risk of Loss

Risk of loss or damage transfers to the buyer upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders.

7.3 Shipping Delays

FrameMay is not liable for delays caused by factors beyond our control, including but not limited to: customs clearance, natural disasters, pandemics, port congestion, or force majeure events.

8. Returns, Refunds, and Warranty

8.1 Return Policy

• Damaged or defective products must be reported within 7 days of receipt with photo evidence
• Returns must be authorized by our support team before shipping back
• Buyer is responsible for return shipping costs unless the item was defective or incorrectly shipped
• Customized/OEM products are generally non-returnable except for manufacturing defects
• Full return policy details are available on our Returns Policy page

8.2 Warranty

Products come with manufacturer warranties as specified on each product and our Warranty page. Warranty claims must be made within the specified warranty period with proof of purchase.

9. Intellectual Property

• All content on this website (text, graphics, logos, images, code) is the property of FrameMay or its licensors
• You may not reproduce, distribute, modify, or create derivative works from our content without written permission
• Product designs and trademarks belong to their respective owners
• Infringement of intellectual property rights may result in immediate termination of service and legal action

10. Limitation of Liability

Our total liability for any claim arising from these Terms shall not exceed the amount paid by you for the specific product(s) giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless FrameMay and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, or expenses (including reasonable attorney fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable laws or third-party rights

12. Force Majeure

FrameMay shall not be held responsible for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, pandemics, labor disputes, supply chain disruptions, governmental actions, or natural disasters.

13. Governing Law and Dispute Resolution

• These Terms are governed by the laws of the People's Republic of China
• Any disputes shall first attempt to be resolved through good-faith negotiation
• If negotiation fails, disputes shall be submitted to the Shenzhen Court (Longhua District)
• For international transactions, the language of arbitration/judgment shall be English

14. Modification of Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the updated Terms. We encourage you to review these terms periodically.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Us

For questions regarding these Terms of Service, please contact:

• Email: sales01@framemay.com
• Sales Inquiries: sales01@framemay.com