Last Updated: May 2026
1. Introduction
FrameMay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (framemay.com) or place orders for our small home appliance products.
2. Information We Collect
2.1 Personal Information
- Name: First name and last name provided during registration or checkout
- Email Address: Used for account creation, order confirmations, and communication
- Phone Number: For order-related communications and shipping coordination
- Shipping/Billing Address: Required to process and deliver your orders
- Company Information: Business name (if applicable), for B2B wholesale inquiries
2.2 Non-Personal Information
- Browser type and version
- Operating system
- Referring website / URL
- Pages visited and time spent on our site
- Device type (desktop / mobile)
2.3 Order & Transaction Data
- Products ordered, quantities, and customization requirements (OEM/ODM specifications)
- Payment method used (processed securely via LianLian Pay — we do not store full card details)
- Order history and correspondence
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process, fulfill, and ship your product orders
- OEM/ODM Services: To handle custom product design, manufacturing, and branding requests
- Communication: To send order updates, shipping notifications, and respond to your inquiries
- Account Management: To create and manage your customer account
- B2B Partnership: To facilitate wholesale pricing discussions, quotes, and business cooperation
- Improvement: To improve our website, products, and customer experience
- Legal Compliance: To comply with applicable laws and regulations
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Shipping Partners: With courier and logistics companies to deliver your orders (name, address, phone number)
- Payment Processors: With LianLian Pay to process payments securely
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfer: In connection with any merger, acquisition, or sale of company assets (with notice)
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for basic site functionality (shopping cart, user session)
- Analytics Cookies: Help us understand how visitors interact with our site (anonymized data)
- Preference Cookies: Remember your settings and preferences
You can disable cookies through your browser settings. However, this may affect certain features of our website such as the shopping cart functionality.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Secure HTTPS/SSL encryption for all data transmission
- Secure database storage with access controls
- Regular security reviews and updates
- Limited employee access to personal data on a need-to-know basis
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Data Portability: Request your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at sales01@framemay.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, typically:
- Account Data: Until you request deletion or your account is inactive for 24+ months
- Order Records: Minimum 3 years for tax and warranty purposes
- B2B Correspondence: 5 years from the last interaction date
9. International Transfers
As an international B2B supplier based in Shenzhen, China, your information may be transferred to and processed in China. We ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable regulations.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: sales01@framemay.com